Frequently asked questions
General queries
Information
▶ Where can I find price and information? ▼ Where can I find price and information?
▶ Where can I see the system? ▼ Where can I see the system?
- We can arrange a live demo at our HQ in San Sebastian
- We can also arrange an online (Skype) demo where we share our screen and show you how the system works. You would be able to ask as many questions as you want.
- We can contact a nearby customer or distributor who would show the system to you.
Purchase
▶ I want to buy. What do I have to do? ▼ I want to buy. What do I have to do?
1. Visit our Contact page to get a formal quotation.
2. We will provide you with the proforma invoice and payment information.
3. After payment we will send you the system and support you.
▶ What countries do you ship to? How is hardware and software provided? ▼ What countries do you ship to? How is hardware and software provided?
▶ What is the delivery time after I place the purchase order? ▼ What is the delivery time after I place the purchase order?
▶ Can I personally collect the system? ▼ Can I personally collect the system?
▶ What is the warranty? ▼ What is the warranty?
Support and training
▶ Do I get any kind of technical support? ▼ Do I get any kind of technical support?
▶ Do I get any kind of technical training? ▼ Do I get any kind of technical training?
▶ How is the remote support provided? ▼ How is the remote support provided?
▶ What if I change my computer after the software has been installed? ▼ What if I change my computer after the software has been installed?
▶ What happens if the software security dongle is broken or lost? ▼ What happens if the software security dongle is broken or lost?
Updates
▶ How often are there new updates? ▼ How often are there new updates?
▶ What is the price for each update? ▼ What is the price for each update?
▶ How do I get the last update? ▼ How do I get the last update?
▶ If I install the last update, do I lose my previous captures? Do I lose the database? ▼ If I install the last update, do I lose my previous captures? Do I lose the database?
3DMA optical systems
Captures
▶ What are the minimum PC specifications? ▼ What are the minimum PC specifications?
- CPU: Intel Core i5 (i7 preferred). It is highly recommended to have a 4-cores processor (it is mandatory for systems with 8 or more cameras).
- RAM: 8 GB (16 GB peferred).
- HD: 4 GB for installation, depending on the product. You’ll need more space for the captures database, specially if you plan to add real-time video.
- Enough free USB ports (no HUBs) for capture cameras (depends on the amount of cameras).
- OS: Microsoft Windows 10.
- Mid-range NVIDIA graphic card recommended.
- If you plan to add real-time video you will need two independent USB controllers (one controller for capture cameras, one for video camera). USB 3.0 controller is required if using IDS uEye cameras or Logitech BRIO.
▶ What is the frame rate acquisition? ▼ What is the frame rate acquisition?
▶ Which is the recommended frame rate? ▼ Which is the recommended frame rate?
▶ How accurate is the system? ▼ How accurate is the system?
In terms of marker position tracking, its precision is directly dependent on the camera resolution and camera spacing. Based on general configurations (a 5x6m, 6-camera Sports 3DMA system or a 100FPS, 4-camera Cycling 3DMA system for instance) marker precision is <1mm, and any user has the means to check this out.
The system is calibrated with the help of a rod that has equally-spaced markers. Any time after calibration, the user can check the quality of the calibration by moving around this rod inside the capture volume and getting real-time readings of the actual distance between rod markers. This is a particular type of capture protocol in which the system just reads distances. Both the instant measurements and the moving averages are displayed. The error for these readings inside a well-calibrated volume is <1mm, and that's a distance between pairs of markers - therefore the individual positioning error is even smaller, about half of that, in any case also <1mm.
▶ Are there any requirement on the lighting conditions? ▼ Are there any requirement on the lighting conditions?
Analysis protocols
▶ What is a protocol? ▼ What is a protocol?
- a marker configuration
- a list of graphs
- relevant biomechanical parameters
- certain automatically calculated events
- dashboard
- a report template
All of these are carefully designed and work together to facilitate the user’s work. The goal: to move from data collection on to data processing and result display as fast as possible.
▶ What protocols do I have access to? ▼ What protocols do I have access to?
To learn more visit the Analysis Protocols page.
Calibration
▶ How often do I have to calibrate? ▼ How often do I have to calibrate?
▶ How long does it take to calibrate? ▼ How long does it take to calibrate?
Cameras
▶ How many cameras are needed? ▼ How many cameras are needed?
- Cycling: 4 or more cameras
- Running, golf and gait: 6 ore more cameras
- Other movements and big labs: 8 or more cameras
▶ What are the camera options? ▼ What are the camera options?
C-03 Series | C-13 Series | Q-13 Series | Q-22 Series | Q-41 Series | |
---|---|---|---|---|---|
Resolution | 640×480 | 1280×1024 | 1280×1024 | 2048×1088 | 2048×2048 |
Frame rate | 100 FPS | 120 FPS | 240 FPS | 360 FPS | 180 FPS | Latency | 10 ms | 8.3 ms | 4.2 ms | 2.8 ms | 5.5 ms |
Filter switcher (IR-visible) | Optional | Optional | Included | No | No |
Max # cameras per computer | 24 | 24 | 96 | 96 | 96 |
Maximum range | 6 m | 9 m | 16 m | 21 m | 30 m |
Horizontal FOV | 46°×35° | 56°×46° | 56°×46° | 79°×49° | 51°×51° |
Interface | USB 2.0 | USB 2.0 | GigE/PoE+ | GigE/PoE+ | GigE/PoE+ |
Image processing modes | Precision Grayscale, Segment, Object, and MJPEG | ||||
Number of LEDs | 26 | 28 | 10 | 20 | 20 |
LED strobe mode | Yes | Yes | Yes | Yes | Yes |
LED intensity Control | Yes | Yes | Yes | Yes | Yes |
Shutter type | Global | Global | Global | Global | Global |
Electronic exposure Control | Yes | Yes | Yes | Yes | Yes |
Frame rate control | Yes | Yes | Yes | Yes | Yes |
▶ If I want to use a reference video camera with the 3D system, what models do you recommend? ▼ If I want to use a reference video camera with the 3D system, what models do you recommend?
▶ How many reference video cameras can I use together with the 3D system? ▼ How many reference video cameras can I use together with the 3D system?
▶ What camera configuration do you recommend? ▼ What camera configuration do you recommend?
Cycling 3DMA
▶ What protocols do I have access to? ▼ What protocols do I have access to?
- Full body analysis
- One side analysis
- Road bike measurements
- MTB bike measurements
- TT bike measurements
▶ Does the system work with any kind of bike? MTB? Road? Aero-TT? ▼ Does the system work with any kind of bike? MTB? Road? Aero-TT?
▶ What camera configuration do you recommend? ▼ What camera configuration do you recommend?
▶ Is it a portable system? ▼ Is it a portable system?
▶ At what frequency does it work? ▼ At what frequency does it work?
▶ Does the system automatically fit the bike? ▼ Does the system automatically fit the bike?
To learn more visit the Cycling 3DMA page.
2DMA optical systems
Cycling 2DMA
▶ What are the minimum PC specifications? ▼ What are the minimum PC specifications?
- CPU: Intel Core i5 (i7 preferred). It is highly recommended to have a 4-cores processor.
- RAM: 8 GB (16 GB preferred).
- HD: 2 GB for installation. You’ll need more space for the captures database.
- A dedicated true USB 3.0 port for video camera (no HUBs, not shared with USB 2.0 devices).
- OS: Microsoft Windows 10.
▶ Does the system work with any kind of bike? MTB? Road? Aero-TT? ▼ Does the system work with any kind of bike? MTB? Road? Aero-TT?
▶ Does the system has a measurement protocol? ▼ Does the system has a measurement protocol?
▶ Is it a portable system? ▼ Is it a portable system?
▶ At what frequency does it work? ▼ At what frequency does it work?
▶ Does the system automatically fit the bike? ▼ Does the system automatically fit the bike?
▶ What are the shipping box dimensions? ▼ What are the shipping box dimensions?
- 71 × 63 × 36 cm – 15 kg (approx.)
- 12 × 12 × 170 cm – 3 kg (approx.)
To learn more visit the Cycling 2DMA page.
iSen and the IWS-STT inertial sensors
IWS-STT IMUs
▶ What are the dimensions of the sensors? ▼ What are the dimensions of the sensors?
Weight: 46 g
▶ What is the sample rate? ▼ What is the sample rate?
▶ How accurate are the sensors? ▼ How accurate are the sensors?
Static Accuracy (Pitch/Roll)<1° RMS
Static Accuracy (Heading)<2° RMS
▶ What is the resolution of Acc, Mag and Gyro? ▼ What is the resolution of Acc, Mag and Gyro?
Acc resolution: 490 μg (16 bit resolution)
Mag resolution: ~0.3 μT (14 bit resolution)
Gyro resolution: 0.06°/s (17 bit resolution)
▶ How long do they take to charge? ▼ How long do they take to charge?
▶ Once charged how long can they be used to collect data before the battery is flat? ▼ Once charged how long can they be used to collect data before the battery is flat?
To learn more visit visit the IWS-STT page.
iSen system
▶ What are the minimum PC specifications? ▼ What are the minimum PC specifications?
- CPU: Intel Core i5. It is highly recommended to have a 4-cores processor.
- RAM: 8 GB.
- HD: 2 GB for installation. You’ll need more space for the captures database.
- Network card: 802.11n or 802.11ac WiFi card (for wireless use), Ethernet card (for wired connection). The network port used cannot be shared with your Internet connection.
- OS: Microsoft Windows 10.
- If you plan to add real-time video with IDS uEye or Logitech BRIO cameras, you will need a dedicated true USB 3.0 port for video camera (no HUBs, not shared with USB 2.0 devices).
▶ Can the raw data be exported? What kind of data is provided? ▼ Can the raw data be exported? What kind of data is provided?
▶ What is the wireless coverage area? ▼ What is the wireless coverage area?
▶ Can iSen be synchronized with any other device? ▼ Can iSen be synchronized with any other device?
▶ What real live cameras do you recommend? ▼ What real live cameras do you recommend?
To learn more visit the iSen page.